Refund policy

 

Refund Policy:

WC Cruisers offers a 30-day return policy for all unused products purchased through our website. If you are not satisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund or exchange.

To initiate a return, please contact our customer service team at sales@wccruisers.com.au with your order number and reason for return. We will provide you with instructions on how to return your item(s) and issue a refund once the returned products are received and inspected.

Please note the following conditions apply to returns:

• Products must be returned in their original condition, unused, and with all original packaging intact.
• Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
• Refunds will be issued to the original form of payment within 10 days of receiving the returned item(s).

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@wccruisers.com.au.